Payment & Billing Policy

These Payment Terms explain how payments are processed on our website.

Payments are processed securely through Stripe. By making a payment, you confirm that you have read and agree to these Payment Terms.

1. Payment processing

All payments are processed through Stripe, a third-party payment provider.

Stripe allows you to complete your payment using the payment methods available at checkout. Available payment methods may depend on your country, currency, device, bank, card issuer, or other payment provider.

2. Secure payment flow

When you submit the payment form, you may be redirected to Stripe, your bank, card issuer, or another payment provider to complete additional verification steps securely.

These steps may include identity verification, 3D Secure authentication, confirmation in your banking app, or another security check required by your payment provider.

3. Payment confirmation

Your payment is considered completed only after it has been successfully authorised and confirmed by Stripe or the relevant payment provider.

If the payment is not completed, declined, cancelled, or interrupted, your order or request may not be processed.

4. Failed or declined payments

A payment may fail or be declined for different reasons, including insufficient funds, incorrect payment details, bank restrictions, expired card, failed verification, or technical issues.

If your payment fails, you may try again using the same payment method or choose another available payment method.

5. Payment amount and currency

The final payment amount will be shown before you confirm the payment.

The currency, taxes, fees, and any additional charges, if applicable, will be displayed at checkout before payment confirmation.

6. Refunds and cancellations

Refunds and cancellations are handled according to our refund policy, service terms, or the commercial agreement related to your purchase.

If a refund is approved, it will usually be returned to the original payment method used for the purchase. Processing time may depend on Stripe, your bank, card issuer, or payment provider.

7. Payment data

Payment details are processed through Stripe.

We do not store your full card details on our website. Stripe may collect and process payment information according to its own legal terms and privacy policy.

8. Stripe terms

Stripe may apply its own terms, requirements, limits, and verification procedures depending on your selected payment method, country, currency, and payment provider.

You can review Stripe's legal terms here: Stripe Legal Terms

9. Confirmation before payment

To proceed with payment, you must confirm that you have read and agree to these Payment Terms.

Checkbox text:

I confirm that I have read and agree to the Stripe payment terms.

10. Payment questions

If you have questions about a completed payment, failed transaction, invoice, refund, or cancellation, please contact our support team.

Please include your payment date, email address, and order or invoice number if available.